Outsourcing

Maintaining an IT capability internal to your organisation can be a significant challenge. Not only must the right IT staff be hired, retained and motivated, but their skills must also be continually refreshed and kept up to date. All of this can be very costly, both financially and in management effort.

The solution to these problems is to outsource all or part of your requirements to us and let us do the hard work for you. Typical objections to an approach like this, are that costs involved are too high and that management control over the IT functions will be lost. To see how we structure the outsourcing arrangement to minimise and eliminate these concerns please visit our costs and management control pages.

• Strategic & Technology Use Planning. To identify at a high level, how your organisation can make the best and most efficient use of IT. 

• Tactical Planning and Review. To ensure that all activities are correctly prioritised and to provide a means for you to audit and review our progress.

• Intranet & Documentation. Configuration of an (or extension of an existing) Intranet to provide an accessible location for procedures and configuration documentation. 

• Network Management Tools. To improve the efficiency of the support and software upgrade function. 

• On Site Support. At scheduled times to suit your timetable and level of support required. 

• Remote Support Capability. Most likely using secure VPN technology to facilitate remote support, allowing us to address a problem in the shortest possible time. 

• Issue Management and Tracking. Using our online reporting system and sophisticated issue tracking system, to track our performance in responding to support requests. 

• IT Purchasing. We are an independent consulting company and do not resell products or services unless specifically requested. Therefore, we can act as an impartial advisor on the most reliable and value oriented vendors to meet your IT purchasing requirements. 

• Technical Activities. Depending on the strategic plan agreed, this may also include disaster recovery planning, systems and software inventory, security audit and review, infrastructure improvement projects, etc.

The scope of the project/contract entirely depends on your requirements and how you would like us to fit in with your organisation. A typical arrangement would involve activity areas such as:

Whether you are establishing a new organisation, struggling with the IT management headache or are looking for supplementary assistance for an existing IT department, we are confident that we can help.

If you are considering such an approach, please do contact us for more information. We can visit you onsite to discuss your needs further and can provide outstanding references from clients that have already benefited from our help.